Introduction
Welcome to the ParkLume account deletion page. We prioritize your privacy and ensure that managing your personal data is straightforward. This guide will walk you through how to request the deletion of your account and associated data.
Steps to Request Account Deletion
To request the deletion of your ParkLume account and associated data, please follow these simple steps:
- Email us at [email protected] with the subject line “Account Deletion Request”.
- Include your username or registered email address in the body of the email.
- Our support team will review and process your request within 5 business days.
Types of Data Deleted
When you request account deletion, the following data will be permanently deleted from our system:
- Your account credentials (username, password)
- Personal profile information
- Vehicle information
- Charging session history (for EV-enrolled users)
- Any additional personally identifiable information linked to your account
Retained Data and Retention Period
Certain types of data may be retained in compliance with legal obligations or for analytical purposes. These data types will be:
- Aggregated and anonymized usage statistics that do not identify individual users.
- Any records necessary to comply with local, state, or federal laws for up to 12 months.
Confirmation and Next Steps
Once your account deletion request is processed, you will receive an email confirmation. If you do not receive a confirmation within 5 days, please contact us at [email protected].
Need Help?
For further assistance or any questions regarding your account deletion, reach out to us at [email protected] or visit our Support Page at https://parking.lume.parkworksus.com/.