Privacy Policy

Privacy Policy for ParkLume
Last Updated: 10/30/2024

Parkworks Mechanical Systems (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, ParkLume (“App”). Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

When you use ParkLume, we may collect the following types of information:

1. Personal Information:

  • Name: For user identification and account setup.
  • Email Address: For account verification, support, and communication.
  • Phone Number: For support purposes and, if enabled, account recovery.

2. Location Data:

  • Precise Location: Used to verify your location in proximity to the parking garage and for vehicle retrieval requests.

3. Identifiers:

  • User ID: A unique identifier assigned to you for account purposes.
  • Device ID: Used to identify your device and improve app performance.

4. Usage Data:

  • Product Interaction: Collected to understand how you interact with the app features, which helps us improve functionality.
  • Other Usage Data: Such as app open times, navigation patterns, and feature usage.

5. Diagnostics:

  • Crash Data: Collected to diagnose and fix app crashes.
  • Performance Data: Used to improve the app’s performance and user experience.
  • Other Diagnostic Data: Such as device logs to identify and troubleshoot issues.

2. How we use your information

We may use the information we collect in the following ways:

  • To operate, improve, and maintain our app.
  • To improve app performance and monitor usage patterns.
  • To communicate with you for support or regarding account security.
  • To comply with legal obligations.

3. Data sharing and disclosure

We may share your information with:

  • Service Providers: Third-party vendors who help us operate and improve our app.
  • Legal and Regulatory Authorities: When required by law, or to protect the rights and safety of our users and third parties.
  • With Your Consent: We may share your information for purposes that you specifically authorize.

4. Data security

We implement reasonable security measures to protect your information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee its absolute security.

5. Your privacy rights

Depending on your location, you may have rights regarding your data, such as:

  • Accessing, updating, or deleting your personal information.
  • Restricting or objecting to certain types of data processing.
  • Withdrawing consent for data collection where applicable.
  • Opting out of SMS text messages at any time by replying STOP to any message you receive. You will receive one final message confirming your opt-out.

To exercise these rights, please contact us at  support@parkworksus.com.

6. Data retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

8. SMS Consent

SMS opt-in information and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes. SMS data may only be shared with third parties as necessary to process or deliver text messages (e.g., messaging platform providers or wireless
carriers).

By providing your phone number and opting in to receive SMS messages, you agree to receive text messages from Parkworks Mechanical Systems services including appointment reminders and account alerts. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP. Reply HELP for help.

9. Contact us

If you have any questions or concerns about this Privacy Policy, please contact us at: