Privacy Policy

Last Updated: 08/21/2026

Parkworks (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us through our mobile application, ParkLume (“App”), our website at https://www.parkworksus.com/ (“Website”), or via our customer support, phone, and messaging channels.

1. Information we collect

Personal & Account Information: Full name, email address, phone number, physical/service address, account details, and unique User ID.
SMS & Messaging Records: SMS/text message consent records, opt-in details, and communication preferences.
Precise Location Data (App): Real-time GPS location data to verify proximity to parking facilities and fulfill vehicle retrieval requests.
Device & Diagnostic Identifiers: Device ID, IP address, browser type, operating system, crash reports, performance data, and system diagnostics.
Usage & Analytics: Product interaction patterns, app open times, referring URLs, navigation paths, and pages viewed on our Website and App.

2. How we use your information

Core Services & Operations: To operate, deliver, improve, and maintain our App and Website, including proximity verification and service fulfillment.
Customer Communications: To contact you with transactional messages, including appointment reminders, dispatch notifications, service updates, account alerts, security notices, and customer support.
Analytics & Performance: To monitor usage trends, diagnose technical crashes, improve system performance, and optimize user experience.
Marketing (Opt-In Only): To send promotional offers, seasonal service updates, and news via email, phone, or text message where explicitly authorized.
Legal Compliance: To enforce our terms, comply with legal and regulatory obligations, and ensure the safety of our users and business.

3. SMS Disclosure & Text Messaging Terms

Consent & Opt-In: Providing your phone number and opting in allows Parkworks to send you functional and promotional text messages (such as service updates, appointment reminders, and account recovery notices). Consent to receive text messages is not a condition of purchasing any goods or services.
Carrier Rates: Message and data rates may apply. Message frequency varies depending on your service activity and interaction level.
Opt-Out Instructions: You may cancel or opt out of SMS text messages at any time by replying STOP to any message you receive. You will receive one final text confirming your opt-out. Note that opting out may impact our ability to deliver real-time service updates or emergency alerts.
Help & Support: Reply HELP to any message or contact support at support@parkworksus.com or contact@parkworksus.com for assistance.
Strict Non-Sharing Policy: We do not sell, rent, trade, share, or transfer your SMS opt-in data or phone numbers to any third parties, affiliates, or marketing partners for marketing or promotional purposes under any circumstances.

4. Data Sharing & Disclosure

Service Providers: Trusted vendors, IT hosts, scheduling platforms, and diagnostic services who assist in operating our Website and App. These third parties are bound by strict contractual confidentiality agreements and are prohibited from using your data for any independent purpose.
Legal Requirements: When required by law, subpoena, or government authority, or when necessary to safeguard property, legal rights, or user safety.
With Express Consent: For any additional purpose you explicitly authorize.

5. Data Security & Retention

We employ administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, loss, alteration, or disclosure. While we take standard security measures, no electronic transmission or storage system can be guaranteed 100% secure.

We retain your personal data only as long as necessary to fulfill the operational purposes described in this policy, complete requested services, resolve disputes, or comply with statutory retention requirements.

6. Your Privacy Rights & Choices

Depending on your jurisdiction, you have the right to:

Access, review, correct, or request deletion of your personal information.
Limit, restrict, or object to certain processing activities.
Withdraw previously provided consent at any time (including email and SMS opt-outs).

To exercise any of these rights, contact us using the details below.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy as our business or legal requirements evolve. Any changes will be posted to this page with an updated “Last Updated” date.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: Parkworks

40 Fairview Ave, Corte Madera, CA 94925

Phone: 415-671-4640

App Support Email: support@parkworksus.com

General Email: contact@parkworksus.com

Website: https://www.parkworksus.com/