Privacy Policy for ParkLume
Last Updated: 10/30/2024
Parkworks Mechanical Systems (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, ParkLume (“App”). Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you use ParkLume, we may collect the following types of information:
1. Personal Information:
• Name: For user identification and account setup.
• Email Address: For account verification, support, and communication.
• Phone Number: For support purposes and, if enabled, account recovery.
2. Location Data:
• Precise Location: Used to verify your location in proximity to the parking garage and for vehicle retrieval requests.
3. Identifiers:
• User ID: A unique identifier assigned to you for account purposes.
• Device ID: Used to identify your device and improve app performance.
4. Usage Data:
• Product Interaction: Collected to understand how you interact with the app features, which helps us improve functionality.
• Other Usage Data: Such as app open times, navigation patterns, and feature usage.
5. Diagnostics:
• Crash Data: Collected to diagnose and fix app crashes.
• Performance Data: Used to improve the app’s performance and user experience.
• Other Diagnostic Data: Such as device logs to identify and troubleshoot issues.
2. How We Use Your Information
We may use the information we collect in the following ways:
• To operate, improve, and maintain our app.
• To provide and personalize your experience, including vehicle status and remote retrieval.
• To improve app performance and monitor usage patterns.
• To communicate with you for support or regarding account security.
• To comply with legal obligations.
3. Data Sharing and Disclosure
We may share your information with:
• Service Providers: Third-party vendors who help us operate and improve our app.
• Legal and Regulatory Authorities: When required by law, or to protect the rights and safety of our users and third parties.
• With Your Consent: We may share your information for purposes that you specifically authorize.
4. Data Security
We implement reasonable security measures to protect your information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee its absolute security.
5. Your Privacy Rights
Depending on your location, you may have rights regarding your data, such as:
• Accessing, updating, or deleting your personal information.
• Restricting or objecting to certain types of data processing.
• Withdrawing consent for data collection where applicable.
To exercise these rights, please contact us at [email protected].
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
• Email: [email protected]
• Address: Parkworks Mechanical Systems, 40 Fairview Ave, Corte Madera CA, 94925
To assist you in deleting your account, we’ve created a guide to walk you through the process of requesting the removal of your account and its associated data.